Returns & refunds
This is a sample policy for a demo store. No real returns or refunds are processed.
At a glance
- 30 days to return unworn items.
- Refunds go back to your original payment method within 5 to 7 business days of us receiving the return.
- Return shipping is free for damaged or incorrect items, and $8 otherwise (or free to return in store).
- Personalized items are final sale unless they arrive damaged or incorrect.
Return window and condition
You can return most items within 30 days of delivery or pickup. Items must be unworn, unwashed and unaltered, with all original tags attached. Shoes should be tried on indoors only. Jewelry must be unused and in its original pouch.
How to start a return
- Contact the studio with your order reference and the items you would like to return.
- We reply with a prepaid label, or you can bring the items to either of our stores.
- Pack the items securely with all tags attached and send them back.
Refund method and timing
Refunds are issued to the original payment method within 5 to 7 business days after we receive and inspect your return. Original shipping charges are not refunded unless the item was damaged or incorrect. Exchanges for a different size are free, subject to stock.
Return shipping costs
Returning by mail costs a flat $8, deducted from your refund. Returns in store are free. If your item arrived damaged or was not what you ordered, we pay for return shipping.
Personalized and final-sale items
Personalized pieces, such as a monogrammed tote or scarf, are made for you and are final sale unless they arrive damaged or incorrect. Items in the Sale category are returnable for store credit only.
Damaged or incorrect items
If something arrives damaged, faulty or is not what you ordered, contact us within 7 days with a photo. We will send a replacement or refund you in full, including shipping, and cover the cost of the return.
Questions?
See our Help & FAQ or contact the studio.